Terms of use

1- That all the data provided be correct, the name – the city – the contact number, so that we can serve you in a correct and fast manner.
2- The customer has the right to inform us of the existence of a product with a manufacturing defect from the manufacturer within a maximum period of 2 days from the date of issuance of the invoice and shipment.
3- All our products have been quality checked before being provided to customers such as vinyl, hardware, etc.
4- After sending the shipment voucher to the customer, the follow-up is done by the customer and not by the institution, and the customer has no right to object to the arrival date because the shipping company is not under our management.
5- Epson printers have a one-year free agent warranty that does not include misuse, subjected devices, or any breakage for whatever reason.
6- Epson thermal printers and Canon food printers are not covered by the warranty.
7- The Global Shelf Company provides all devices, printers, and products and is not responsible for how to use, install, teach, or solve other problems related to devices, printers, maintenance, and all products.
8- The customer can request contact numbers for trainers who provide lessons and educational courses on some devices, such as the Cameo device.
9- The customer must read the terms of return and replacement and the conditions of use well before approving the request. When approving the request and sending it, this means that he agrees to the entire site policy.